Effective November 9, 2026
This policy explains what TownLayers ("we") collects when you use townlayers.com, why, who else handles it, and your choices. In short: we keep what is needed to run your account, your plan and your saved designs. We do not show ads, we do not use tracking or analytics services, and we do not sell your information.
| What | Why |
|---|---|
| Your email address and an account number from our sign-in service | To create your account and sign you in |
| Your plan, and from Stripe: a customer number, your subscription's status and renewal date | To give you the features you pay for |
| Designs you save to your account (Premium and Pro): their name, the place, and the design settings | So you can open them again, on any device |
| How much map data your account reads each day, and when you used the Free plan's one export | To apply each plan's limits |
| A record of each file you export (its file name, the place and the time), and your account's export number (like TL-7K3Q9XM2), which is written inside every file you export. Your email is never put in the files. | To protect our map designs: a copy of a file that turns up somewhere can be traced to the account that exported it |
| The places and addresses you search for | To find them; they are not stored with your account |
| Technical information our host sees with every request: IP address, browser, pages requested, time | To deliver the site and protect it from abuse |
| Messages you send to support@townlayers.com | To answer you |
We never see or store your card number; Stripe handles payments.
We use no advertising or analytics cookies.
| Company | What they do | What they get |
|---|---|---|
| Cloudflare | Hosts the site, its database and the map data; forwards email | Every request (with IP address) and the account data above |
| Clerk | Sign-in | Your email, sign-in codes, and (if you choose it) your Google sign-in |
| "Continue with Google", only if you use it | Your Google sign-in, under Google's privacy policy | |
| Stripe | Payments, receipts, the billing page, sales tax | Your email, card and billing address, entered on Stripe's own pages |
Searches and maps come from TownLayers' own copy of the map data, on our servers. The one exception: US street addresses are looked up with the US Census Bureau's free geocoder. The lookup is sent from our server, so the Census Bureau sees the address but not you, your IP address or your account.
We use your information to provide the Service you signed up for (your account, plan, saved designs and payments), because the law requires it (payment and tax records), and for our legitimate interest in keeping the Service secure and its plan limits fair. You can ask to see, correct, delete, restrict or receive a copy of your data, and object to how we use it, by writing to support@townlayers.com. You can also complain to your data protection authority.
TownLayers is not for anyone under 18, and we do not knowingly collect information from people under 18. If you think a child has made an account, tell us and we will delete it.
The site only works over encrypted connections (HTTPS), sign-in uses one-time codes instead of passwords, and access to our systems is limited. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.
If we change this policy, we will email every account holder at least 24 hours before the change takes effect. The date at the top shows the latest version.
TownLayers, 162 8th Street, Rusk, Texas 75785 · support@townlayers.com